Return and Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item under the following conditions:
- Items must be returned within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- A valid proof of purchase (receipt or order confirmation) is required.
Certain items, such as [list non-returnable items like perishable goods, personal care items, etc.], cannot be returned.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund:
- If approved, the refund will be processed to your original payment method within 5 business days.
- If the return is not approved (due to damage, missing parts, or not meeting the return criteria), we will notify you and the item will be sent back to you.
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
Exchanges
If you received a defective or damaged product, we will replace it with the same item. Please contact us within 7 days of receiving the item to arrange for an exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
Cancellations
Orders can be canceled before they are shipped. Once an order is shipped, it must go through the return process.
Contact Us
For any return or refund inquiries, please contact us at:
Sharon Gold
Email: sharongolddemo@gmail.com
Phone: +91 98432 99549